Nov 2008

 

Dennis Benoit
Home Editions Ltd.
126 Westminster Ave
Toronto Ont.

 

Dear Dennis:


We are delighted to provide you with a letter of recommendation for Home Editions in connection with both our 2-storey rear addition and subsequent basement renovation. It is without hesitation that we would – and have repeatedly – recommended your company.


Like many homeowners, we entered the renovation process with some trepidation. We’d used a well-known contractor on a previous, smaller project and were very disappointed: the project started late, took twice as long as promised, and cost twice as much as anticipated. Our experience with Home Editions could not have been more different. Both renovations came in on time and on budget. We were particularly concerned about timing, as we had moved out for the duration of the 2-story renovation, and didn’t want to pay more rent to somebody than we had to, and were expecting a baby around the time the basement renovation was to be finished. You did not disappoint either time.


Your calm demeanor and willingness to answer a myriad of questions throughout the process was greatly appreciated, and you never made us feel that we were being too inquisitive or too demanding. The quality of the work and finishing was second to none, and you stand behind your work. When there were problems (and they were few and far between), you fixed them quickly and without a hassle. Your accessibility was also welcome – as was your use of email and BlackBerry – and a marked departure from our previous experience.


As anyone who has embarked on renovation knows, you don’t just hire a contractor, but the trades and sub-trades are part of the package. Although we moved out during the major renovation, our former neighbour assured us that your crew was, almost without exception, terrific to deal with and, perhaps most importantly, great with their children. Renovation are an inconvenience for everyone involved, including neighbours, and your crew made that much less so. In fact, one neighbour was so happy with your work and how the project was handled that he hired you to complete an extensive renovation of his next home.


Last, but certainly not least, you offered practical solutions to some common problems associated with renovations. For instance we have two very large trees that had to be taken into account when your architect, Tom, designed the renovated space. Instead of a liability, those trees became a design feature. As well, the stores and sales people you recommended for things like bathroom fixtures and tiles couldn't have been more helpful and sensible. You understood when custom cabinetry was appropriate (for the bathrooms), but also when Ikea would suffice (for the laundry room).


You and your team made the renovation process practically painless, and the day you were done we knew we’d do it again in a heartbeat. That’s why we’d use home Editions again, and have recommended you to so many of our friends.


Best regards,